Guide for parents
Sign in with the parent login the registry gives you, change your own name, phone or photo, and follow each of your children's published results, fees and payments, courses and attendance, on a computer or on your phone.
Who this guide is for
You are the parent, guardian or sponsor of a student, and the institution's registry has recorded you on the student's record and given you a parent login.
Your account shows the students you are recorded against — all of them, if you have more than one child at the institution — and nobody else.
Before you start
The registry emails you a link to set your password. Open it, enter a New Password and Confirm Password, then select Set Password. If the email does not arrive, the registry can give you the link instead: it works once.
Sign in with your email address and password on the portal's sign-in page, by selecting Sign In.
You arrive on your children's page, headed Your child or Your children.
If the page says No student is linked to your account yet, the registry has made your login but not yet added you to your child's record. Ask them to; your child appears as soon as they do.
To sign out on a computer, open the menu with your name or picture at the top right and select Sign out. On a phone, sign out from More.
Use it on your phone
The portal works in your phone's browser: open your institution's web address and sign in as on a computer.
Install it. The first time, the portal offers Install app so it opens from your home screen like any other app. On an iPhone, tap the Share button, then Add to Home Screen. Select Not now to skip it.
Tabs. At the bottom of the screen: Today (your children's page), Results, Fees and Attendance (the child's courses and attendance).
More. Tap More for your Appearance (System, Light or Dark), your Language (English or Français) and Sign out.
On a computer, the same three views are tabs across the page: Results, Fees and Courses and attendance.
Change your own name, phone or photo
On a computer, open the menu with your initials (or your photo) at the top right and select My profile. On a phone, open More and select your name at the top.
Change your First name, Last name or Phone number, and select Save changes. The name and phone number your children's records show for you as their parent or guardian change with it.
To add a photo, select Add a photo (or Change photo) and choose a JPEG, PNG or WebP image of up to 3 MB. Remove photo takes it off. If there is no photo button, photo uploads are not set up for your institution.
Your new name and photo show at the top of the page and in More straight away.
Your email address and password are how you sign in, so they are not changed on this page; Email and password says where to change them. If you sign in through the suite, Change password opens the suite's sign-in page, where you set a new one. If you sign in to this portal directly, ask your institution's administrator for a new sign-in link. To change the email address you sign in with, ask your institution's administrator.
Choose a child
If you have more than one child at the institution, choose one from Showing at the top of the page. Everything below it is for that child: their name, matric number, level, programme and status, the relationship the registry recorded for you (You are recorded as:), and the tabs Results, Fees and Courses and attendance.
Follow results and the CGPA
Open Results.
The figures at the top are the CGPA, the Last semester GPA and the Credits earned.
Each semester lists its courses with the units, score and grade, and the semester's GPA and CGPA. On a phone, each course is a card.
You see results once they are published, exactly as your child does. A semester whose results are still being checked is not shown, and a semester with only some departments published shows its grades without a GPA until the rest are published.
If your child's institution grades on LMD
Some institutions grade on LMD (Licence–Master–Doctorat). There, Results shows your child's transcript of marks: the average out of 20, the credits held and the mention; for each year the decision (Year validated, Conditional progression, Repeat the year or In progress); and for each semester the teaching units with their average and result, with each course's mark out of 20. Resit marks appear once the institution publishes them. As with GPA results, you see only what your child sees.
Check fees and pay
Open Fees.
Outstanding is what is owed across the unpaid invoices.
Each invoice shows its reference, semester, due date and state (Unpaid, Part-paid, Paid, Overdue or Voided), with the total, what has been paid and the balance.
Select Pay Now to pay online: choose how to pay, then select Continue. You are either sent on to the payment provider with Continue to payment, or shown an account number to transfer to. The amount is the invoice's balance; you cannot change it.
Payment history lists every payment made, whoever made it, with how it was paid. A payment recorded at the bursary has a receipt number: select Receipt to see the receipt, then Download receipt or Print receipt for the PDF.
Select Invoice PDF on an invoice to Download PDF, Print it, Share on WhatsApp or Email it. On a phone, Print opens the PDF so you can print it from there.
A payment made by transfer shows once the bank confirms it.
Follow courses and attendance
Open Courses and attendance (the Attendance tab on a phone). It lists the courses your child has registered for the semester that is running, with their units. Where attendance is taken at classes that meet, each course shows the share attended, such as 80% (8 of 10), or Not taken yet. A course marked Barred from the exam means your child's attendance was too low to sit that exam; the registry can tell you more.
If the institution keeps a lecture timetable, it is shown below the courses.
Tips and common questions
Why can I not see one of the tabs? The registry can record a guardian who sees fees but not results (a sponsor, for example), or the reverse. Ask them if that is not what you expected.
I have two children at the institution. Do I need two logins? No. The registry adds you to the second child's record, and both appear under Showing.
Why are this semester's results missing? They are shown once the department publishes them.
Can I see another student? No. Your account shows only the students the registry has recorded you against.
Someone asks me to prove a transcript or certificate is genuine. Anyone can check one on the verification page of the institution's public website, with no account.
Getting help
For anything about a particular student, contact the institution directly: the registry for their record, the bursary for fees.
Try it yourself in the live demo.